Terms & Conditions
Important Note: The actual colour/brightness/shade of the product may vary a bit to the one visible on the website due to lighting and special graphic effects.
- The warranty is applicable for 6 months from the Purchase Date marked on the invoice copy.
- It is applicable only on manufacturing defects
- The warranty is valid only in India and the warranty service to be conducted by only Authorised MobiGarage Service Centres.
- Please keep the following documents ready while contacting a MobiGarage authorised centre
- Copy of the original invoice/receipt handed over at the time of purchase
- Complete & correct contact details including address
- IMEI/ Serial No./ Model
- Please reach out to MobiGarage team at firstname.lastname@example.org or 9999123511 for any Warranty related query or concern
- Customers to save their important/ confidential data as MobiGarage doesn’t take any responsibility for any loss of data while conducting a diagnostic test on customer’s faulty device. This may be carried out to find out the real cause of the failure.
Exceptions to warranty/ Things not covered under warranty:
- Any natural wear/ tear/ rust/ stains, damage caused by accident/ negligence/ mishandling/ extreme weather conditions or by any natural calamity like fires/floods/earthquakes or even electrical damages.
- Any internal/external part of the product is found missing.
- The IMEI/ Serial number or warranty seal is found to be defaced/altered/tampered/removed/scribbled/erased.
- Operating System or hardware modification
- If the phone is locked by the customer
- Any damage done by the customer like self-repairs, contact with liquid or any other alternation because of the misuse.
- Any physical damage/breakage on the exterior components like cracks/dents on screen/ camera lens/buttons and other attachments.
- Repair/ Modification done by any other unauthorised vendor
- The return shall be acceptable within 7 days of the receipt of the product.
- It would be applicable only if the product doesn’t match the specifications or the description mentioned.
- The customer should contact within the stipulated period through a mail at email@example.com with complete details/proof of the mismatch.
- MobiGarage to arrange a pickup of such a product but reserves the right to replace/ refund only after complete product verification and validation.
We offer FREE shipping on all the orders.
The order shall be shipped within 2-3 working days and the customers are expected to receive within 3-5 working days
Incase of unavailability of a particular item, the customer would be liable for a refund or replacement
- 100% amount will be refunded if the order is cancelled within 2 hours of booking
- ₹500 will be deducted if the cancellation happens after 2 hours of the booking but before the dispatch of the product to the customer
- ₹1500 will be deducted if the cancellation happens after the order is dispatched but not accepted by the customer.
- Flawless - Minimally used devices which have been carefully refurbished. These devices are functionally and cosmetically great with less than 2 visible scratches on the body.
- Superb - Fully functional devices with complete value for money. These devices have light or medium usage and may have a few dents/scratches (upto 5) on the body without impacting the looks.